Ironcrest Systems
Last updated: 03/03/2026

Ironcrest Systems is committed to protecting your personal data and handling it responsibly.

This Privacy Policy explains how we collect, use, and protect your personal information when you:

• Visit our website
• Submit an enquiry
• Book a service
• Make a payment
• Provide a device for repair, configuration or refurbishment
• Sell a device to us

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and process the following categories of personal data:

• Full name
• Email address
• Telephone number
• Service or collection address

• IP address
• Browser type and version
• Pages visited
• Time and date of visit
• Device information

This information may be collected through analytics tools such as Google Analytics.

• Device make and model
• Fault descriptions
• System configuration details
• Account information necessary to complete requested services

Payments are processed securely by GoDaddy Payments
We do not store full debit or credit card details on our systems.

If you sell a device to us, we may collect:

• Name
• Contact details
• Payment details
• Transaction records

We use your personal data to:

• Respond to enquiries
• Provide IT repair and support services
• Arrange device collection and return
• Process payments
• Maintain service records
• Purchase and refurbish devices
• Improve website performance and user experience
• Comply with legal and accounting obligations

We do not sell, rent, or trade personal data.

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

• IP address
• Device type
• Pages viewed
• Time spent on pages

This data is used solely for website performance improvement and is anonymised where possible.

Users can control cookies through browser settings.

Payments are processed securely by GoDaddy Payments

Payment providers handle financial data in accordance with their own privacy and security policies. We do not retain full card details.

When providing repair or configuration services, we may have access to data stored on your device.

We:

• Access only the data necessary to complete the requested service
• Treat all device contents as strictly confidential
• Do not intentionally copy, retain or share personal files
• Recommend customers maintain independent backups

If temporary storage or transfer of data is required for service completion, such data will be securely deleted following completion of the service.

Ironcrest Systems may purchase used computers and IT equipment for refurbishment and resale.

When acquiring used devices:

• We request that sellers remove personal data prior to transfer where possible.
• All storage devices are securely erased using recognised data sanitisation methods before resale.
• Any personal data encountered during refurbishment is treated as confidential and permanently removed.
• We do not access, copy or retain personal files beyond what is necessary to securely erase storage media.

Seller contact details are retained only for transaction and accounting purposes.

We process personal data under the following lawful bases:

• Contractual necessity (to deliver requested services)
• Legitimate interests (to operate and improve our business)
• Legal obligation (for tax and record-keeping requirements)
• Consent (where applicable, such as marketing communications)

We retain personal data only for as long as reasonably necessary for:

• Service history
• Accounting and tax compliance
• Legal obligations

Data is securely deleted when no longer required.

We implement reasonable technical and organisational measures to protect personal data from:

• Unauthorised access
• Alteration
• Disclosure
• Loss or destruction

Access to customer data is restricted and handled securely.

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Lodge a complaint with the Information Commissioner's Office (ICO)

ICO website: https://ico.org.uk

We may use third-party providers including:

• Website hosting services
• Email service providers
• Payment processors
• Analytics tools

These providers may process personal data on our behalf in accordance with their own privacy policies.

If you have questions about this Privacy Policy or how your data is handled, please contact:

Ironcrest Systems
4 Lakers Rd, Five Acres, Coleford GL16 7QT, United Kingdom
Email: admin@ironcrestsystems.co.uk
Phone: 07368810160

We may update this Privacy Policy periodically.
The most current version will always be published on our website.